FREQUENTLY ASKED QUESTIONS
What is Massage Therapy?
Massage Therapy is the manipulation of soft tissues of the body (muscles, connective tissue, tendons, ligaments and joints). It is a clinically-oriented health care option that helps alleviate the discomfort associated with everyday and occupational stresses, muscular over-use and many chronic pain conditions.
- Registered Massage Therapists' Association of Ontario
What is an RMT?
Massage Therapy is a regulated health profession in Ontario and Registered Massage Therapists are considered a primary health care provider. In Ontario, to become an RMT, one must complete a 2200 hour diploma program at an approved institution and be registered with the College of Massage Therapists of Ontario (CMTO) in accordance with the Regulated Health Professions Act and the Massage Therapy Act. RMT treatments are covered by many extended benefit plans and anyone practicing Massage Therapy in Ontario must be a member in good standing with the CMTO.
Do you do deep tissue massage?
'Deep Tissue' has become a bit of a buzz phrase in the industry and is somewhat misunderstood. It would be more accurately described as specific, focused pressure. The guiding principles of Massage Therapy state that tissues must be properly warmed up before pressure is increased or made more specific. Keeping that in mind, each massage is tailored to your needs and pressure tolerance and/or preference. No two bodies are alike so each treatment must be uniquely customized when it comes to techniques used and pressure applied.
Is Massage Therapy covered by OHIP?
No, Massage Therapy is not covered by OHIP but may be included in your extended health benefit plan. Be sure to check with your insurance company to find out what coverage you have. Direct billing may be available to you as well.
Do you bill directly to my insurance company?
Yes, we do provide direct billing. It is always a good idea to check with your benefit provider before coming in as requirements and billing practices can change. In the event that a claim is rejected or in need of further processing, you will be responsible for payment. Below is a list of providers that are currently registered on our system. Providers are added as they become available. If you don't see yours listed, please let us know and we will look into it for future appointments.
Chamber of Commerce
Desjardins (pays insured member)
Great West Life
Green Shield Canada
Johnston Group Inc
LiUNA Local 183
LiUNA Local 506
Sun Life Financial
Veterans Affairs Canada
Do I need to bring anything with me for my appointment?
If you have extended health care benefits for massage and would like to take advantage of our direct billing service, please bring your benefit card or information with you. For your first appointment please arrive 10 minutes early to fill out the required health history form. This information will be used to ensure your safe and effective treatment.
Why is there a cancellation fee?
When you schedule an appointment, you are essentially scheduling a person's time and the clinic's resources. RMTs are not hourly employees but are compensated per treatment. Last minute cancellations and no shows mean that not only do you miss out on your treatment but that RMT is not getting paid, even though they are there willing to work and the clinic is open and running. Futhermore, there are often clients on a wait list and last minute cancellations also rob the person waiting of an opportunity to get in for a treatment. For these reasons, this fee applies to any cancellations made within 24 hours of an appointment.